Our refund policy ensures transparency and fairness, reflecting our commitment to customer satisfaction:
- Eligibility for Refunds: Refunds are only available under the following circumstances:
- Service Failure: If you experience a significant technical issue with our platform that we are unable to resolve within a reasonable time frame, you may be eligible for a refund.
- Billing Errors: In the event of a billing error or overcharge, we will correct the error and issue a refund for the amount charged incorrectly.
- Request Process: To request a refund, please contact our support team within 14 days of the issue or billing error. Provide your account details, proof of payment, and a description of the issue.
- Refund Approval: Refund requests are reviewed on a case-by-case basis. Approved refunds will be processed to the original payment method within 10 business days.
- Non-Refundable Items: Please note that due to the nature of our services, certain fees, and charges may be non-refundable. This includes, but is not limited to, fees for access to digital products once provided and subscription fees after the initial 7-day period.